How long does delivery take?

Delivery typically takes 3-7 business days.

What countries do you ship to for free?

We offer free shipping exclusively to the United States (US).

We cannot deliver to the following areas:

Within the United States, we are unable to deliver to the following territories/regions:

• American Samoa
• Guam
• Marshall Islands
• Northern Mariana Islands
• Palau
• Puerto Rico
• S. Virgin Islands
• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific

Thank you for your understanding.

How will my delivery be shipped?

Amazon serves as our logistics partner for shipping SmartDawn products. They will select the most suitable carrier based on customer needs to ensure reliable and timely delivery.

I ordered more than one item. Will they all be delivered at the same time?

We make every effort to ensure all your ordered items are delivered together. However, in some cases, items may be shipped separately—this depends on factors such as product availability and applicable shipping options for individual items. Once each item is shipped, you will receive a separate shipment notification email with tracking details.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot modify the delivery address or adjust shipment details once the product is in transit.

What do I need to do when I received a different product than what I ordered?

Please contact our customer support team at support@smartdawn.com for assistance. Our team will guide you through the necessary steps to resolve the issue promptly.

Additional Information for Shipping to Worldwide:

Currently, we exclusively accept wholesale orders for destinations outside the United States (US). To qualify for international shipping, wholesale orders must meet a minimum purchase requirement of $1000 or more. We continue to offer free shipping for all qualifying international wholesale orders.